• Description of the incident, including what occurred and any supporting documentation (photos, video or audio recordings, etc.)

• Location of the incident

• Date and approximate time of the incident

• Type of hate or harassment experienced

• Reason(s) the victim was targeted, such as race/ethnicity, national origin, religion, sexual orientation, gender identity, disability, language, or immigration status

• Victim demographic information, including gender, race/ethnicity, approximate age

• Any available information about the perpetrator(s), if known (such as description or identifying details)

To ensure reports are completed efficiently, the Text-to-Report system includes response timing features:

• Each question has a 9-minute response window.

• Reminders are given every 3 minutes if no response is received.

• The user receives the initial question followed by two additional reminder prompts.

• At approximately 9 minutes, if there is still no response, the system sends a final notification.

• The report will close and any information collected will be recorded.

• Accessible anywhere with texting capability

• Multilingual support (15 languages)

• Faster and easier reporting

• Connection to support services

• Encourages community reporting of hate incidents

211 LA is committed to protecting the privacy and safety of everyone who reports a hate incident.

All information shared with the LA vs Hate Anti-Hate Reporting Line is kept confidential and is only shared with the individual’s consent, unless required by state law to prevent harm to someone.

We follow strict HIPAA and California privacy standards, store data in secure, encrypted systems, and ensure all staff are trained in confidentiality and cybersecurity.

We also want to be clear that we are a private nonprofit organization not associated with law enforcement, ICE, or any agency with police authority. 

Protecting the individual’s privacy and taking the appropriate steps to keep their information safe is our priority, and we stand firmly behind that.

When an individual reaches out to 211 LA, they can do so knowing their information is safe, respected, and protected.

In the report, individuals can opt in to receive care coordination services and referrals. Care coordinators will follow up within three business days via phone call. If they are unable to reach the individual by phone, they will follow up via email. Referrals will be provided during the call.